{"id":2580,"date":"2024-11-14T11:23:41","date_gmt":"2024-11-14T10:23:41","guid":{"rendered":"https:\/\/logmanager.com\/?p=2580"},"modified":"2024-11-14T11:34:03","modified_gmt":"2024-11-14T10:34:03","slug":"novinky-v-technicke-podpore","status":"publish","type":"post","link":"https:\/\/staging.logmanager.com\/cs\/blog\/novinky\/novinky-v-technicke-podpore\/","title":{"rendered":"Co p\u0159in\u00e1\u0161ej\u00ed novinky v technick\u00e9 podpo\u0159e?"},"content":{"rendered":"\n

V\u011b\u0159\u00edme, \u017ee poskytovat kvalitn\u00ed podporu je jedn\u00edm z kl\u00ed\u010dov\u00fdch c\u00edl\u016f na\u0161\u00ed spole\u010dnosti. Proto jsme v posledn\u00edch t\u00fddnech pro\u0161li v\u00fdznamn\u00fdmi zm\u011bnami, kter\u00e9 v\u00e1m maj\u00ed p\u0159in\u00e9st lep\u0161\u00ed, rychlej\u0161\u00ed a efektivn\u011bj\u0161\u00ed slu\u017eby.<\/p>\n\n\n\n

Nov\u00fd n\u00e1stroj, lep\u0161\u00ed integrace<\/strong><\/h2>\n\n\n\n

P\u0159e\u0161li jsme na modern\u011bj\u0161\u00ed platformu pro spr\u00e1vu ticket\u016f, kter\u00e1 se integruje s na\u0161imi intern\u00edmi syst\u00e9my. To n\u00e1m umo\u017e\u0148uje m\u00edt komplexn\u00ed p\u0159ehled o v\u0161ech va\u0161ich tiketech a snadn\u011bji pracovat s po\u017eadavky na podporu. D\u00edky tomu m\u00e1me mo\u017enost sledovat v\u0161echny tikety spojen\u00e9 s konkr\u00e9tn\u00edm za\u0159\u00edzen\u00edm nebo partnerem\/z\u00e1kazn\u00edkem, co\u017e n\u00e1m umo\u017e\u0148uje rychleji reagovat a efektivn\u011bji \u0159e\u0161it va\u0161e dotazy.<\/p>\n\n\n\n

Emaily z\u016fst\u00e1vaj\u00ed, m\u00e1me nov\u00fd Support port\u00e1l<\/strong><\/h2>\n\n\n\n

Na\u0161e emailov\u00e9 adresy support@logmanager.com a help@logmanager.com jsou st\u00e1le k dispozici. Po odesl\u00e1n\u00ed po\u017eadavku obdr\u017e\u00edte potvrzen\u00ed o vytvo\u0159en\u00ed ticketu. Nyn\u00ed v\u0161ak m\u00e1te i mo\u017enost vyu\u017e\u00edt nov\u00fd port\u00e1l support.logmanager.com<\/a>.<\/p>\n\n\n\n

Na port\u00e1lu m\u016f\u017eete sledovat nejen sv\u00e9 tikety, ale i tikety koleg\u016f z va\u0161\u00ed organizace, v\u010detn\u011b t\u011bch star\u0161\u00edch z p\u0159edchoz\u00edho syst\u00e9mu. Sta\u010d\u00ed se znovu registrovat, proto\u017ee p\u016fvodn\u00ed p\u0159ihla\u0161ovac\u00ed \u00fadaje zde ji\u017e neplat\u00ed.<\/p>\n\n\n\n

Nez\u00e1le\u017e\u00ed na tom, zda preferujete email nebo port\u00e1l \u2013 oba kan\u00e1ly jsou pln\u011b synchronizovan\u00e9. Emailov\u00e9 odpov\u011bdi se zobraz\u00ed p\u0159\u00edmo na port\u00e1lu v dan\u00e9m ticketu, tak\u017ee m\u016f\u017eete v pr\u016fb\u011bhu \u0159e\u0161en\u00ed p\u0159ej\u00edt z emailu na port\u00e1l, jak v\u00e1m to bude vyhovovat.<\/p>\n\n\n\n

Nov\u00e9 telefonn\u00ed \u010d\u00edslo pro nal\u00e9hav\u00e9 p\u0159\u00edpady<\/strong><\/h2>\n\n\n\n

Pro va\u0161i pohodln\u011bj\u0161\u00ed komunikaci jsme obnovili na\u0161e telefonn\u00ed \u010d\u00edslo: +420 511 444 939. Na\u0161i specialist\u00e9 jsou k dispozici ka\u017ed\u00fd pracovn\u00ed den od 8:00 do 16:00. Pokud by byla linka obsazena, m\u016f\u017eete zanechat vzkaz na hlasov\u00e9 schr\u00e1nce. Pro m\u00e9n\u011b nal\u00e9hav\u00e9 p\u0159\u00edpady v\u0161ak up\u0159ednost\u0148ujeme p\u00edsemnou formu.<\/p>\n\n\n\n

Va\u0161e zp\u011btn\u00e1 vazba je pro n\u00e1s d\u016fle\u017eit\u00e1<\/strong><\/h2>\n\n\n\n

Po uzav\u0159en\u00ed ticketu obdr\u017e\u00edte potvrzen\u00ed a n\u00e1sledn\u011b i \u017e\u00e1dost o hodnocen\u00ed va\u0161\u00ed zku\u0161enosti. Velmi n\u00e1m z\u00e1le\u017e\u00ed na va\u0161\u00ed zp\u011btn\u00e9 vazb\u011b, kterou pravideln\u011b vyhodnocujeme a vyu\u017e\u00edv\u00e1me k dal\u0161\u00edmu zlep\u0161ov\u00e1n\u00ed na\u0161ich slu\u017eeb.<\/p>\n\n\n\n

D\u011bkujeme v\u00e1m za d\u016fv\u011bru a v\u011b\u0159\u00edme, \u017ee tyto zm\u011bny pro v\u00e1s budou u\u017eite\u010dn\u00e9 a p\u0159inesou je\u0161t\u011b lep\u0161\u00ed z\u00e1\u017eitek s na\u0161\u00ed podporou!<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

V\u011b\u0159\u00edme, \u017ee poskytovat kvalitn\u00ed podporu je jedn\u00edm z kl\u00ed\u010dov\u00fdch c\u00edl\u016f na\u0161\u00ed spole\u010dnosti. Proto jsme v posledn\u00edch<\/p>\n","protected":false},"author":5,"featured_media":2587,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[31],"tags":[],"class_list":["post-2580","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-novinky"],"acf":[],"_links":{"self":[{"href":"https:\/\/staging.logmanager.com\/cs\/wp-json\/wp\/v2\/posts\/2580","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.logmanager.com\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.logmanager.com\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.logmanager.com\/cs\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.logmanager.com\/cs\/wp-json\/wp\/v2\/comments?post=2580"}],"version-history":[{"count":1,"href":"https:\/\/staging.logmanager.com\/cs\/wp-json\/wp\/v2\/posts\/2580\/revisions"}],"predecessor-version":[{"id":2582,"href":"https:\/\/staging.logmanager.com\/cs\/wp-json\/wp\/v2\/posts\/2580\/revisions\/2582"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.logmanager.com\/cs\/wp-json\/wp\/v2\/media\/2587"}],"wp:attachment":[{"href":"https:\/\/staging.logmanager.com\/cs\/wp-json\/wp\/v2\/media?parent=2580"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.logmanager.com\/cs\/wp-json\/wp\/v2\/categories?post=2580"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.logmanager.com\/cs\/wp-json\/wp\/v2\/tags?post=2580"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}